The European Commission is committed to protecting your personal data and respecting your privacy. This privacy statement explains how your personal data are collected and processed when you use housing.ec.europa.eu, in accordance with Regulation (EU) 2018/1725 on the protection of personal data by the EU institutions, bodies, offices and agencies. Find the general privacy statement for all europa.eu domains here.
Who is responsible for processing your data?
The European Commission is the controller for the processing of personal data on this website.
Responsible service:
The Housing Task Force
The Directorate-General for Energy
European Commission
Rue Jean-André de Mot 24
1040 Bruxelles
Belgium
Email: ENER-TF-HOUSING
ec [dot] europa [dot] eu (ENER-TF-HOUSING[at]ec[dot]europa[dot]eu)
Why do we process your data?
Your personal data may be processed in order to:
- manage and operate the housing.ec.europa.eu website;
- provide information and services related to housing matters;
- respond to enquiries or requests submitted via the website;
- ensure website security, performance and technical maintenance;
- generate anonymised or aggregated statistics on website usage.
Personal data will not be used for automated individual decision-making, including profiling.
What personal data do we process?
Depending on how you use the website, the European Commission may process:
- identification and contact data you provide voluntarily, such as your name, email address, telephone number, organisation and the content of your message;
- technical data necessary for the functioning and security of the website, such as IP address, browser type, device information, date and time of access, pages visited, and server log information;
- where applicable, preferences relating to cookies or other user settings.
Only data necessary for the specific purpose are processed.
What is the legal basis for the processing?
Your personal data are processed on the basis of Article 5 of Regulation (EU) 2018/1725, in particular where processing is necessary:
- for the performance of a task carried out in the public interest or in the exercise of official authority vested in the EU institutions;
- for compliance with a legal obligation;
- on the basis of your consent, where consent is specifically requested, for example for optional services or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
How long do we keep your data?
Personal data are kept only for as long as necessary to fulfil the purpose of collection and for any follow-up actions required.
In particular:
- correspondence and enquiries are kept for as long as needed to handle your request and any related follow-up;
- technical logs are retained for a limited period necessary to ensure security, integrity and proper functioning of the website;
- data processed on the basis of consent are kept until consent is withdrawn or the purpose no longer applies.
More specific retention periods may apply in line with the Commission’s records management and data retention rules.
Who can access your data?
Access to personal data is limited to authorised staff of the European Commission and, where necessary, to authorised contractors or service providers acting on behalf of the Commission and bound by confidentiality and data protection obligations.
Your data may also be disclosed to EU bodies or national authorities where required by law.
Are your data transferred outside the EU?
As a rule, your personal data are not transferred outside the European Union or the European Economic Area.
If such transfers are exceptionally necessary, they will take place only in compliance with the safeguards set out in Chapter V of Regulation (EU) 2018/1725.
What are your rights?
Under Regulation (EU) 2018/1725, you have the right to:
- access your personal data;
- rectify inaccurate or incomplete data;
- erase your data, where applicable;
- restrict processing, where applicable;
- object to processing, where applicable;
- withdraw your consent at any time, where processing is based on consent.
To exercise your rights, please contact the controller using the contact details above.
You may also contact the Data Protection Officer of the European Commission:
Email: DATA-PROTECTION-OFFICERec [dot] europa [dot] eu (DATA-PROTECTION-OFFICER[at]ec[dot]europa[dot]eu)
If you believe that your data protection rights have been infringed, you have the right to lodge a complaint with the European Data Protection Supervisor (EDPS):
Website: https://edps.europa.eu
Cookies and analytics
This website may use cookies or similar technologies to ensure proper functioning, improve user experience, and produce aggregated statistics.
Where required, non-essential cookies will only be placed with your prior consent. Further information is available in the website’s cookie policy.